FAQ

REQUIREMENTS FOR ALL CHARTER PARTICIPATION

EVERY PERSON MUST sign a Complete Release of Liability form prior to boarding the vessel and participating in any of the charters, No exceptions. We reserve the right to deny participation if we see fit.

DETAILS FOR REEF SNORKEL AND MANTA SWIM:

MUST be able to swim competently,
MUST be able to climb a ladder,
MUST NOT weigh over 275 pounds.
MUST NOT have any neck or back injuries.
MUST NOT have had any major surgery in the past 12 months.
MUST be at least 6 years old.
MUST always have children supervised by a family member in the water or on the boat.

CANCELLATION POLICY

Customers will receive a full refund with 48 hours notice of cancellation. Afterwards or for no shows, there is no refund. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone at

808-854-5757 to cancel or inquire about a cancellation.

1. What do I need to bring?

For daytimecharters, bring a towel, non-aerosol sunscreen, and sunglasses and/or hat is recommended. For our Manta charters, bring a towel and a jacket or sweatshirt for after the snorkel as the ride back to the harbor can feel a little chilly.

For both daytime and evening charters we recommend you take a medication or natural remedy to prevent motion sickness so you can get the most out of your charter. For morning charters we recommend you take something the evening before and the morning of so it’s well in your system. For evening charters we recommend you take something in the morning and 2 hours prior to departure on the Manta charter.

2. Do I need to know how to swim?

Yes. We do provide life vests and other flotation devices so you do not need to be an expert swimmer. We do require that you have some swimming experience.

3. What is the minimum age for guests?

Children must be at least 6 years old and must always be accompanied by an adult, whether in the water or on the boat. Children (ages 12 and under) are not to be left on the boat without an adult supervisor.

4. Are we guaranteed to see dolphins and/or mantas on our snorkel tour?

No. We are in a big ocean looking for wild animals in their natural habitat. We will do our best and the odds are very good, but we cannot guarantee nature. We have a 90% success rate on seeing Dolphins, Manta Rays and Whales on our tours.

5. Can I touch the Mantas or other marine life?

No. We are visitors in these animals’ habitats and for their health, protection and well being touching is not allowed. Enjoy the close encounters, but please do not touch!